I sent a note to a colleague at a large, global client last week, and got the type of auto-reply I’m used to getting when someone is on vacation or otherwise unavailable, with one interesting twist. It went something like this: I will be in the [company location] office next…

Today I was reminded that I’m never too far from the help I need to be more efficient or move faster in Microsoft Teams via Commands and keyboard shortcuts. Commands Commands are easily accessed via just typing “/” in the search bar atop Teams, which will display a list of all…

I recently delivered a very detailed release note about a cool new piece of an intranet to a senior HR leader at a client. His response was, paraphrased, “This is great and interesting, and I’ll read it, but can you tell me how you added this line to your e-mail…

I received the above e-mail after inquiring about a property on Realtor.com. Although the challenges of buying real estate right now are well-documented, there are still transactions happening, and I was struck by how, in a succinct note, the agent was able to: · provide information about the listing ·…

At the end of a trying year I am taking a moment to make sense of 2020, express gratitude for some unexpected silver linings, and express my hope for a better 2021. The beginning of 2021 also coincides with my “cake day,” my one-year anniversary as a member of the…

This article was originally posted on August 01, 2006. As I spent time with an up-and-coming Microsoft Business Solutions (MBS, now known as ) partner today who clearly understood the maturation/commoditization of the MBS opportunity, the following occurred to me: — MBS partners who are going to win are…

This article was originally posted on August 16, 2006. An interesting article by Michael Vizard in the current issue of Baseline magazine warns of an impending data management crisis as the lines blur between what used to be discrete line-of-business applications (ERP, CRM, services automation, other backoffice). Vizard points…

This article was originally posted on September 21, 2006. I attended a terrific presentation/panel discussion today sponsored by the Massachusetts Technology Leadership Council. The topic was “Web 2.0 — How Will It Impact Your Business?” and speakers included software executives (including Dan Bricklin, widely known as the inventor of…

This article was originally posted on September 26, 2006. On the question of the single best measure for how the economy is doing: Dr. Greenspan said that per-capita GDP (Gross Domestic Product) is the single best measure, although it does a poor job of measuring “welfare” or a “happiness index.”…