Geek Reads, Summer 2007.2: Send

  1. Have clarity in your subject line. “Rescheduling our Tuesday meeting to 10 am” is a lot more likely to be read than “FYI,” even if the body of the e-mail is the same.
  2. Use mirroring. It is hard to relate tone clearly in e-mail, so mirroring the other person’s degree of formality, brevity, style of greeting, etc. is almost always useful.
  3. Understand your relationship to your audience. You would speak differently to the CEO than a buddy you are planning to meet for happy hour. Write accordingly.
  4. Make sure e-mail is the right medium for the message. Many topics are best handled via face-to-face meeting, phone, IM, or a good, old-fashioned letter.
  5. Never put anything into e-mail that you wouldn’t want a jury to read. Remember Elliott Spitzer’s advice, and that “SEND” is a four-letter word for a reason.

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Project management, financial management, and knowledge management. Microsoft 365 aficionado, proud Sympraxian. Opinions and Philly attytood are my own.

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Mike Gilronan

Mike Gilronan

Project management, financial management, and knowledge management. Microsoft 365 aficionado, proud Sympraxian. Opinions and Philly attytood are my own.

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