How to Find, Vet and Hire an IT Managed Services Provider

  1. How to Find, Vet and Hire a Managed Services Provider
  2. How to Manage Your Managed Services Provider
  3. How to Fire Your Managed Services Provider
  • Taking day-to-day technical chores off the plate of people who have other jobs to do
  • Ensuring consistency in account setup, machine configuration, software installation, and much more
  • Giving your employees on-demand access to skilled IT resources to prevent downtime
  • Providing an insurance policy against disasters
  • Providing guidance about how to improve your IT function and scale it up as you grow
  • Expanding IT support outside typical 9am-5pm office hours

When assessing managed services providers (MSPs), here are twelve key things to look for:

  1. Type of Experience: You may decide you want an MSP who has a lot of experience in your particular industry — especially if you want them to support equipment or processes which are arcane or unusual — or an MSP who has more broad industry knowledge.
  2. References: Based on what you decide above, can your MSP easily provide references for you to talk to? Keep in mind a few things about references, though:
  • No one will give you a reference where they have had friction or have not lived up to expectations. If you think it will be valuable, ask for a reference who no longer works with the MSP.
  • Few references tell the real story. We humans like to avoid confrontation. You’ll need to probe a bit to get the real stories. Ask about challenges they experienced in the partnership and how they resolved them.

How to Vet MSP Candidates

How to Hire an MSP

Summary (TL;DR)

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Project management, financial management, and knowledge management. Microsoft 365 aficionado, proud Sympraxian. Opinions and Philly attytood are my own.

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Mike Gilronan

Mike Gilronan

Project management, financial management, and knowledge management. Microsoft 365 aficionado, proud Sympraxian. Opinions and Philly attytood are my own.

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