The End Run and User Empowerment

This article was originally posted on April 24, 2008.

This is one of those themes that keeps cropping up:

  • the KM forum at Bentley College
  • a paper written by the Yankee Group: “Zen and the Art of Rogue Employee Management,” and
  • this article in InformationWeek magazine about the “IT End Run.”

When I try to boil it down in my own head, these data points together lead me to the following advice for CIOs:

I see SharePoint as both an appealing and a dangerous option for tackling this problem. It is advertised as a set of tools and application platform for solving many business problems (business intelligence, collaboration, search, etc.), under the umbrella of a centrally managed access and security model that works with the rest of a (Microsoft-centric) enterprise’s tools.

I frequently encounter IT and executive managers excited by this prospect, and one of my favorite bloggers has written a very insightful series of articles about why “soft” thinking on this point puts many SharePoint projects in peril. I encourage you to read all four parts of the series — Paul is quite a prolific writer. Ignore this advice at your peril, and bear in mind this data point from the Yankee Group study:

Proceed with caution, CIOs, but proceed you must!



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Mike Gilronan

Project management, financial management, and knowledge management. Microsoft 365 aficionado, proud Sympraxian. Opinions and Philly attytood are my own.